Airbnb also says it’s improving the checkout experience for guests.
Airbnb CEO Brian Chesky announced on Monday that the company is making pricing more transparent and improving the checkout process for guests after receiving complaints.
“I heard you loud and clear – you feel prices are not transparent and checkout tasks are a pain. That’s why we’re making 4 changes,” Chesky tweeted on Monday.
Chesky said the company is recognizing how important accessibility is today and is updating the platform so users “can see the total price you’re paying upfront.”
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Starting next month, Airbnb says that in countries that don’t yet have existing price display requirements, it will be possible to display the total cost of homes, not just the charge per night.
Airbnb said the total price will include all pre-tax fees and will appear in search results, on the map, in the filter, and on the listing page.
The overall price will also take precedence in the platform’s search ranking algorithm, meaning “for similar ads in the same area, those with the highest quality and best overall prices will rank higher in search results,” the post reads. Airbnb.
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Before making any booking, guests will still be able to see a breakdown of Airbnb prices, discounts and taxes, the company said.
“We started out as an affordable alternative to hotels, and today accessibility is especially important,” Chesky tweeted. “During this difficult economic time, we must help our hosts bring you great value.”
On top of that, Airbnb said it is making sure that hosts provide more “sensible” checkout requests and that they are clearly displayed before guests book.
“Guests should not perform unreasonable checkout tasks such as cleaning beds, doing laundry or vacuuming when they leave their Airbnb,” he said. “But we think it’s reasonable to ask guests to turn off the lights, throw the food in the bin, and lock the doors, just as if they were leaving their home.”
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The company also said next year that it will provide hosts with new pricing and discount tools to help them better understand the final price guests are paying and even set competitive prices.
Credit: www.foxbusiness.com /