DoorDash adds safety features to help protect drivers

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DoorDash is adding security features to its app to help protect drivers

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DoorDash is adding security features to its app to help protect drivers.

The San Francisco-based delivery company said Wednesday it is partnering with security company ADT on the new features, which will be available to all US DoorDash drivers by the end of this year.

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Under the new system, DoorDash drivers who are feeling unsafe can connect with an ADT agent using a button in DoorDash’s app. The agent will be on the phone until the driver feels comfortable; If the driver stops communicating, ADT will call 911.

DoorDash is also adding an emergency-assistance button to its app, which drivers can swipe to tell ADT when they need immediate assistance. ADT will contact 911 and then get in touch with the driver via text messages.

DoorDash isn’t the first delivery company to increase safety for drivers. Last year, Instacart added a button to its app that lets shoppers contact emergency services directly in case of a problem. The app automatically shares the buyer’s location with those services.

Ride-hailing companies like Lyft and Uber also have in-app buttons, so riders and drivers can contact emergency services in their apps. Lyft also has a partnership with ADT that was announced last year.

Rone Christensen, a DoorDash driver in Los Angeles County and a member of the company’s driver council, says she thinks the safety button is a good idea.

Christensen has driven for various companies including Lyft and Uber since June 2019, but now drives exclusively for DoorDash for safety reasons.

“Being a single woman, the idea of ​​having someone else here that I don’t know made me feel very open,” she said.

Christensen said she has called DoorDash support once or twice because she feels unsafe. She said the operators helped her handle those situations, but she felt they were too far away.

“This tool is so much better,” she said. “It’s just a very reassuring thing, especially as a woman.”

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