San Francisco – DoorDash is launching new features in its app to help its drivers feel safe while driving.
The San Francisco-based food ordering and delivery company on Wednesday announced the rollout of SafeDash — a new in-app toolkit powered by security company ADT — that comes with two new features: “Safety Assurance Call” and “Emergency Help Button.” “
Under the new system, DoorDash drivers (or dashers as the company likes to refer to them) can quickly and easily connect with a security agent through its app if they feel unsafe in a situation. The agent will call the dasher and remain on the phone until the driver feels safe. If the incident escalates, the agent can contact 911 or request an emergency response.
DoorDash Delivery App on the phone. (Photo by Eric Baradat / AFP) (Photo by Eric Baradat / AFP via Getty Images)
The company has also added a button to request emergency services. The driver can simply swipe a button, and an agent will contact 911 on their behalf, getting in touch with Dasher via text message.
“This enables a dasher to receive assistance from 911 silently, providing additional information to ADT without the need to speak on the phone,” the company said. wrote in his press release.
SafeDash will first kick-off for DoorDash drivers in Chicago, Detroit, Los Angeles, New York, Philadelphia and San Francisco, with 100% of drivers across the US seeing the features in their apps by the end of the year.
The company said it hopes the new features will provide “greater peace of mind” to its drivers.
“Our commitment to security is central to the work our teams do every day at DoorDash,” said Elizabeth Jarvis-Sheen, Vice President of Communications and Policy at DoorDash. “We have heard from dashers across the country telling us that security is a top consideration when it comes to which platform they work with. That is why over the years, we have worked hard on new products, policies and partnerships that reflect that. That’s what we do Hear from Dashers. SafeDash was born out of a response to Dashers, and it’s our hope that with access to these tools, we’re giving Dashers another resource to feel safe and secure on the road .
These features follow several high-profile attacks on delivery drivers in recent years.
In March, a 19-year-old DoorDash driver in Columbus, Ohio was beaten up after being confused at an address. That same month, two teenagers in Washington, D.C., attacked an Uber Eats driver with a stun gun, crashing his vehicle and killing him. And in August, the DoorDash driver was shot dead while delivery in maryland.
But DoorDash isn’t the first delivery company to implement similar policies and security measures.
Ride-hailing companies like Lyft and Uber also have in-app buttons, so riders and drivers can contact emergency services in their apps.
Last year, Instacart added a button to its app that lets shoppers contact emergency services directly in case of a problem.
Last month, DoorDash announced a partnership with the National Association of Women’s Law Enforcement Executives (NAWLEE) to implement new safety resources for the education of DoorDash drivers.
The company has also built a 24/7 Trust & Safety team, and in 2019, it offered business accident insurance at no cost to DoorDash drivers.
related: DoorDash App Crashes Temporarily, Drivers Stuck With Orders
“It is heartening to see that the company continues to invest in products that meet DoorDash’s security commitments. At NAWLEE, we make contacting emergency services and law enforcement more secure, simple and effective, and We’re a big believer in getting access to these new Dasher tools. Support it in the right way,” said Kim Craven, executive director of the National Association of Women’s Law Enforcement Executives.
This story was reported from Los Angeles. The Associated Press contributed.