Helpline advisers gear up for calls from ‘huge’ number facing homelessness

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Alpline consultants are gearing up to answer calls from the “huge” number of people facing homelessness this winter as the cost of living crisis deepens.

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The charity shelter received about 95,000 calls to its emergency helpline between August and October – more than a thousand calls a day.

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Of these, 78% were already homeless or at risk of becoming homeless, a 70% increase compared to the same period last year.

Shelter said 70% of callers in the past three months said the cost of living crisis was making their housing situation worse.

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Back in the day, our counselors hear horrific stories of people in the most desperate circumstances, from the man whose rent hike meant he only had a bag of rice, until homeless families were bounced from dorm to dorm. .

Consultants at the helpline, which is partly funded by M&S Food, expect to deal with “huge” calls this winter as bills, prices and private rents rise.

Five percent of every sale of M&S’s Festive Food On The Move range goes to the helpline, while customers can also donate to the shelter through Sparks.

Andrea Deakin, Helpline Manager at the Shelter, said: “Our consultants are doing everything possible to help people find or keep their home in what is expected to be one of the toughest winters as the cost crunch goes from bad to worse. gets worse and worse.

“Back in the day, our counselors hear horrific stories of people in the most desperate circumstances, from the man whose rent hike meant he only had a bag of rice, until homeless families were bounced from dorm to hostel .

“We know we’ve finished our work, but everyone who grabs something from M&S’s Food on the Move range will help those who have brave faces despite unimaginable hardship in their fight for home. “

Joe Daniels, Head of Partnerships at M&S, said: “We have been supporting Shelter since 2005 and in that time have donated £14.6 million to our generous partners and customers.

“We are very proud of what the partnership has achieved – not only do we support through our Festive Food on the Move range, but Shelter is also one of our SPARKS charities which means that customers are happy every time. Can help you shop.”

Credit: www.standard.co.uk /

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