Italian watchdog calls on DAZN to fix Serie A live streaming problems

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MILAN, Oct 7 (Businesshala) – Italy’s communications watchdog on Thursday called on sports streaming app DAZN to take measures to prevent glitches during the streaming of live matches of the country’s top soccer league, Serie A, causing pressure on online platforms. extended. .

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In March, owned by billionaire Len Blavatnik, DAZN acquired Serie A for three seasons with a bid of 2.5 billion euros ($2.89 billion) under a technical and distribution partnership with Italy’s largest phone conglomerate Telecom Italia (TLIT.MI). Acquired the rights to screen live matches. .

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A major deal for DAZN in Europe also marks a major turnaround for Italy, where live soccer, one of the most prized and popular content in the country, is distributed mostly via satellite and digital terrestrial television platforms. had gone.

However, since the start of the current season, viewers complained about interruptions and the poor quality of streaming, while there were at least three major outages during live matches, sparking protests among users.

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AGCOM said that DAZN should take all measures to develop an efficient customer service to prevent malfunctions of its video platform as well as address reported services issues.

The authority also said that it had initiated a process to define quality standards for live streaming of matches of Italy’s top flight football league and the criteria and criteria for possible compensation in case those conditions are not met. Were.

DAZN said in a statement that it has already shared with the Italian authorities the measures it has taken to improve the service. “We are available to discuss with the watchdog to agree on more efficient and fair solutions in the short term”, it added.

($1 = 0.8653 Euro)

Reporting by Elvira Polina; Editing by Agnieszka Flack and Alistair Bell

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