Major outage hits Amazon Web Services affecting many U.S. and global businesses

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Amazon Web Services suffered a major loss Tuesday, the company said, disrupting access to several popular sites.

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Company AMZN,
+2.80%
Provides cloud computing services to many governments, universities and companies.

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Amazon said in a post It was an hour after the outage began that it had identified the root cause and was “actively working towards recovery.” It said the issue primarily affected its services in the eastern US. It did not reveal any additional details about the reason.

Amazon later updated the dashboard to note that the company is “starting to see some signs of recovery. We have no ETA for a full recovery at this time.”

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It said the outage also affected Amazon’s ability to provide status updates.

The problems in the US East Coast began at midday, said Doug Madory, director of internet analysis at network intelligence firm Kentik Inc. “AWS is the largest cloud provider and us-east-1 is their largest data center, so any disruption has a big impact on many popular websites and other Internet services,” he said.

Delta Air Lines Customers attempting to book or convert trips with DAL,
-0.26%
There was a problem connecting to the airline. “Delta is working rapidly to restore functionality to our AWS-supported phone lines,” said spokeswoman Morgan Durant. The airline apologized and encouraged customers to use its website or mobile app instead.

Dallas-based Southwest Airlines LUV,
-0.77%
said it switched to West Coast servers after being affected by some airport-based system outages. Customers were still reporting outages to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they began. Southwest spokesman Brian Parish said there were no major disruptions to flights.

Also according to DownDetector, people trying to use Instacart, Venmo PYPL,
+3.33%,
Kindle, Year of the Year,
+3.06%,
and Disney+ dis,
+0.29%
issues are reported. McDonald’s MCD,
+1.61%
The app also got down. But the airlines American AAL,
-0.22%,
United UAL,
-1.32%,
Alaska ALK,
-0.53%
and JetBlue JBLU,
-1.40%
were unaffected.

Toyota TM,
+1.54%
Spokesman Scott Vazin said there has been a decline in the company’s US East region for dealer services. The company has apps that process dealer warranty claims and other services, of which more than 20 were affected.

Madori said he didn’t believe the outage was anything nefarious. He said a spate of recent outages at providers hosting major websites demonstrates how the networking industry has evolved.

“More and more these outages end up as a product of automation and centralization of administration,” he said. “It eliminates which are difficult to avoid entirely because of operational complexity but when they do happen they are very effective.”

Kentik saw Netflix traffic drop 26%, among the major web-based services affected by the outage, Madori said.

It was unclear how or whether the outage was affecting the federal government. The US Cyber ​​Security and Infrastructure Security Agency said in an email in response to questions that it was working with Amazon “to understand the potential implications of this outage for federal agencies or other partners.”

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