Nationwide hit by payment glitch on payday

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Customers complain about non-payment of salary in their accounts

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Customers across the country have complained of delay in payment of salaries following irregularities in payments to Britain’s largest mutual company.

Customers on Friday complained on Twitter that wages were not credited to their accounts but bills were being drawn.

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Gail Parnell written on social network: “Like others I have bills coming in, a food shopping delivery I won’t get and a sick pet that won’t be seen by a vet if wages haven’t gone!”

Nationwide said on its official account that it faced “delays in processing payments that arrived overnight” but “everything is working normally now.”

A spokesperson said: “Members were delayed in receiving certain types of payments into their accounts overnight. The issue was resolved early this morning and payments are being processed. The delay affected payments such as those scheduled to the accounts. Credits, standing orders and direct debits. We apologize for any inconvenience caused.”

The problem occurred on the last day of the month, which for many would be payday.

The spokesperson added: “Any member who needs our support as a result of this issue can contact us at the branch, on 0800 302 011 or via Twitter (@AskNatiownide).”

It is the second time in a week that Nationwide, which has 16 million UK customers, has been hit by payment problems. Payment services were stalled for about 12 hours on Tuesday. The bank promised to refund any customers who were affected by late payment charges as a result.

Elsewhere, Santander this week accidentally made 75,000 businesses and individuals a double payment in a Christmas Day mistake, worth £130 million.

Nationwide is currently undergoing a leadership change, with TSB boss Debbie Crosby preparing to take over from longtime CEO Joe Garner.


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