Facebook outage highlights need for businesses to monitor network performance
Kentik has raised $102 million since its founding in 2014. It declined to discuss its assessment.
The San Francisco-based company’s platform monitors the performance of business and service-provider networks to detect congestion, service degradation, outages and anomalies that could indicate a problem. It sends out alerts and recommends corrective actions, such as a better way to re-route traffic.
Those capabilities enabled the company to survive Monday’s Facebook outage. The disruption occurred when Facebook engineers issued a networking command that accidentally pulled the company’s data centers from their network. This led to a series of failures that led to the removal of all Facebook assets from the Internet.
“It’s an organization with infinite resources and some of the most talented people,” Kentick’s director of internet analysis Doug Madori told Businesshala on Monday. He added that Facebook may not have done enough investigation for its own solutions and backup procedures.
“I think the biggest takeaway I have for the Facebook outage is that it is important not only to understand the network as a separate entity, but also in terms of all the application changes, and all the configuration changes that are being made to it, Mr Friedman said.
Businesses are looking for more intelligent and practical management tools as they accelerate their digital transformation efforts and their networks grow in complexity and criticality, said Mark Leary, research director for network analytics and automation at research firm International Data Corp.
Kentik said its nearly 300 customers include data-storage and collaboration company Dropbox Inc., videoconferencing company Zoom Video Communications. Inc.,
Major League Baseball and Networking Services Company Akamai Technologies Inc.
Mr. Friedman noted that the company’s offering is provided as a cloud-based platform, or software-as-a-service, which sets it apart from many other network-monitoring tools on the market.
In the network-performance management market over the next five years, almost all growth is expected to come from SaaS-based solutions, said Mr. Leary of IDC.
The advantage of SaaS, as opposed to systems made up of on-premises hardware and software, is that the provider can supply frequent updates and maintenance.
IDC said the enterprise market for network-performance management tools like Kentik was $2.4 billion in 2020 and is expected to grow 7% this year. Other companies in the market include Gigamon, NetScout Systems and SolarWinds.
Mr Leary said the need for tools that can give businesses greater visibility into their networks is clear.
“If you don’t have a good understanding of what’s going on on your network and what’s going on in the cloud part of your network — and your home network serving a remote worker — you can end up with many blind spots. working,” he said.
Existing investors Third Point Ventures led the Series C round with participation from August Capital, Tahoma Ventures, DCVC, Engineering Capital and Vistara Growth, and new investors Golub Capital, Gingells and Delta-V Capital.
John McCormick [email protected] . Feather