Certain personal information for certain Robinhood customers was accessed and obtained by an unauthorized third party, the online brokerage company announced Monday.

- Advertisement -

- Advertisement -

Robinhood said that a “data protection incident” occurred late in the evening of November 3 and that “a limited amount of personal information for a portion of customers” was accessed.

- Advertisement -

Robinhood said the supposedly unauthorized party obtained a list of email addresses for about five million people and full names for a different group of about two million people. the company said When it went public this summer It had 17.7 million monthly active users as of March 2021.

Additionally, Robinhood said personal information, including names, dates of birth and zip codes, was disclosed to a small group of customers, about 310 in total. Robinhood said “about 10 customers” had disclosed more comprehensive account details, but did not elaborate.

“Based on our investigation, the attack has been covered and we believe that no social security number, bank account number or debit card number was exposed and that no customer has suffered any financial loss as a result of the incident.” ” The company said in a statement.

“We are in the process of making appropriate disclosures to those affected,” the company continued.

Robinhood said a customer support employee was “socially engineered” by an unauthorized party over the phone, resulting in the information being sought and obtained.

Robinhood said the hacker then demanded the money, which was immediately reported to law enforcement.

“As a Safety First company, we are responsible for our customers by being transparent and acting with integrity,” said Caleb Sima, Robinhood’s chief security officer. “After a diligent review, the right thing to do is now to notify the entire Robinhood community of this incident.”

related: Menlo Park-based Robinhood goes public with a scathing uproar

Since its launch in 2014, Robinhood’s popularity has forced rivals to shun commissions and introduce apps that make stock trading easy and perhaps even fun. The Menlo Park, California-based company has said that more than half of its customers are first-time investors.

The popularity of meme stocks such as Gamestop has led to many of them being traded on Robinhood by first time investors. The subsequent trading frenzy forced Robinhood to limit some trades due to the huge volume, and this led to some government scrutiny.

This story was reported from Detroit. The Associated Press contributed.