Customer Relationship Management

Consumers' perceptions of companies and government departments have improved due to supply-chain delays and staff shortages. This is according to Forrester Research Inc....

Long the guardians of a business's internal IT, CIOs are increasingly getting involved in the customer-facing services that became vital in the pandemic...

Ginny McCormick joins from Amazon, Zappos's parent company. Her appointment comes amid a marketing reorganization at the shoe retailer known for its...

The company's veteran CIO is shifting into a newly created role dedicated to customer experience technology, which helped drive sales during the pandemic...

The Office of Management and Budget's “life experience” initiatives aim to redesign how people navigate the bureaucracies of multiple agencies Government staff...