Telenor and Google Cloud partner up to digitalise telecom operations

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OSLO, Nov 15 (Businesshala) – Telenor (TEL.OL) and Alphabet Inc’s Google Cloud (GOOGL.O) have formed a partnership to digitize the Norwegian telecom company’s global operations and provide customers, a joint venture between the two companies. Looking for ways to provide services. Said on Monday.

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The firms will not only use Google Cloud’s services to boost Telenor’s own IT and networks, but also collaborate to provide digital tools to Telenor’s customers, their respective CEOs told Businesshala.

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Oslo-based Telenor serves 172 million customers, with about half of its revenue generated in Asia and half in the Nordics.

Telenor CEO Sigway Brecke said the digitization project would mean a major transformation for Telenor, but it is also part of its ambition to find new revenue streams.

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“I think the future for telecom is to move beyond connectivity, and create value on top of adding customers,” he said.

Brake said that with networks increasingly dependent on software, Telenor needs to build a cloud-based business, and Google’s capabilities in providing data management knowledge, machine learning and artificial intelligence make it a good fit.

“To digitize our operation is to make it easier,” Breke said. “You can predict outages before they happen… When you are displacing some of your backend processes, you can streamline and improve customer experiences.”

Google Cloud CEO Thomas Kurian said digitizing the core operations of a large telecommunications company like Telenor is new to Google Cloud and so are joint customer offerings.

The two of the first services are jointly envisioned as a platform to help small and medium-sized enterprises (SMEs) transition to digital operations.

“It’s not just about optimizing data centers and moving data centers to the cloud,” Kurian said.

“The work we are doing with SMEs… we are offering not only as a technology supplier, but building a combined offering for a single customer segment.”

Editing by Kirsten Donovan


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