The Ultimate Guide to Cloud Telephony – What, How, Why, Where, When?

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Cloud telephony can do a lot for the workplace. This can make communication more effective within the business and with customers, and can save time and increase productivity. But what exactly is it, and is it right for you? This guide will tell you everything you need to know about cloud telephony and the benefits it offers.

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What is Cloud Telephony?

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Cloud telephony is a way to bring your business’s communication systems together, providing a streamlined way to make and receive phone calls. Everything is done through an Internet connection, which helps to make communication more efficient by keeping everything in one place.

What are the benefits of cloud telephony?

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There are many advantages to using cloud telephony. For a start, it’s more secure than other communication systems, so you can make and make calls with confidence knowing that your information is secure.

Using a cloud-based system has the potential to save your business money, as it negates the need for multiple pieces of expensive equipment, which can require costly maintenance to keep communications running.

Switching to cloud telephony gives you access to a number of useful features. Let’s look at a real cloud telephony system, Horizon, as an example.

Horizon offers cloud telephony with many functions designed to improve communication. It makes cloud and video calling possible on a variety of devices including laptops, mobile phones and desktop computers. It can make it easier to collaborate on projects throughout your business, with real-time communication via instant messaging and the ability to share files.

All of this is especially useful if your business includes remote or hybrid employees, as cloud telephony makes it possible to reach anyone regardless of their location via their work phone number.

When you use Horizon, you’ll be able to record calls, which means you won’t have to worry about remembering the details of important conversations—instead, you can listen to them back. This is great for customer interactions, as it means you can focus on the customer rather than what they are saying, which may result in them not getting your full attention.

You have a lot more control over telephony than with other systems, as it is up to you to decide from which locations the telephony can be accessed, and you can grant access by selecting an IP address. The telephony system can be managed online, and you can arrange timetables, set up call groups that allow you to contact multiple people through the same phone number, and an unlimited number of contacts. lists. Being able to manage everything related to communication from one place saves time and allows you to focus on more pressing matters.

Some people are unsure about switching to cloud telephony, as they are concerned about issues that may arise during the switch, such as changing phone numbers, or what might happen if the company moves to new premises. . But a telephony system like Horizon lets you keep all of your existing numbers, and if you leave, your telephony automatically goes with you—all you need to do is connect your devices to the new address’s Internet connection and location.

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