UPDATE 9-Facebook, Instagram, WhatsApp partly reconnecting after nearly six-hour outage

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(Partial withdrawal of WhatsApp, Facebook adds apology)

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October 4 (Businesshala) – Facebook, Instagram and WhatsApp at least partially rejoined the global Internet on Monday afternoon, crippling the social media platform in nearly six hours.

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Facebook and its WhatsApp and Instagram apps went dark around noon Eastern Time (1600 GMT), which website monitoring group DownDetector said was its biggest failure ever.

Around 5:45 p.m. ET, some Facebook users began gaining partial access to the three apps.

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The outage was the second blow to the social media giant in as many days after a whistleblower here on Sunday accused the company of prioritizing profits over curbing hate speech and misinformation.

Shares of Facebook, which has nearly 2 billion daily active users, fell 4.9% on Monday amid a broad selloff in technology stocks.

Security experts said the disruption could be the result of an internal fault, although sabotage by an insider would be theoretically possible.

“Facebook basically locked your keys in your car,” tweeted Jonathan Zittren, director of Harvard’s Berkman Klein Center for Internet and Society.

Soon after the outage, Facebook acknowledged that users were having trouble accessing its apps, but did not provide any details about the nature of the problem or how many users were affected by the outage.

Facebook’s engineering team apologized when the app came back online.

“To the vast community of people and businesses around the world that depend on us: We are sorry,” the team tweeted on Monday.

“We are working hard to restore access to our apps and services and are happy to report that they are now back online. Thank you for staying with us.”

Several Facebook employees, who declined anonymity, said they believed the outage was caused by an internal routing fault in an Internet domain that was complicated by failures of internal communication tools and other resources to function. depended on the same domain.

The social media giant, the world’s second largest digital advertising platform, was losing about $545,000 in US ad revenue per hour during the outage, according to estimates by advertising measurement firm Standard Media Index.

Reporting by Eva Mathews and Subrata Patnaik in Bengaluru; Additional reporting by Tiyashi Dutta, Nivedita Balu in Bengaluru, Joseph Maine in San Francisco and Sheela Dang in Dallas; Editing by Uttaresh.V, Shailesh Kuber, Anil D’Silva and Sonya HepInstall


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