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Wegmans has discontinued its popular self-service app that allowed shoppers to scan and package items while shopping.

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The grocery chain cited “losses” as the reason for ending support for the SCAN app, but did not provide further details.

“SCAN users have told us they love the app and the convenience it offers,” a Wegmans spokesperson said in a statement to FOX Business. “Unfortunately, the losses we are experiencing prevent us from continuing to make it available in its current state.”

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The grocery chain said the app will be taken offline until it can make improvements that meet customer and business needs. Due to the discontinuation of production, SCAN loyal customers were given a $20 discount coupon.

“We have learned a lot and will continue to implement new digital solutions to make shopping easier in the future,” the company added.

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In total, Wegmans operates 107 stores in New York, Pennsylvania, Virginia, New Jersey, Maryland, Massachusetts and North Carolina.

In 2021, the company reported $11.2 billion in annual sales.

In addition to Wegmans, Amazon, BJ’s Wholesale Club, Tops and Walmart’s Sam’s Club have adopted contactless payment technology in their stores.